As a student at a local university, I sometimes turn to professors or faculty for assistance. So, when I'm required to return equipment to a lab and the lab is closed, I turned to the personnel at "the help desk" for assistance. The faculty member tasked with assisting students, Svetlana Smith, informs me she has ZERO responsibility to students. Despite having her job duties outlined to her, Svetlana maintains she is not required to assist anyone. It's pretty clear somebody does not understand the words HELP or ASSIST and this person should either receive a crash-course in learning or be permanently relieved of the one duty she is expected to perform.
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